Returns & Refund Policy

Thanks for shopping at Unilead Branding Group. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• You have 10  calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have proof of purchase.

Receiving  a  refund

Unilead Branding Group is committed to customer satisfaction.  It is with this in mind that if your product does not meet your quality expectations,  we will gladly reprint your order. To be eligible for a reprint, please contact us via email at [email protected]  within 5 days of  receiving  your  product.

The  complete  order  would  need  to  be  returned  within  5  days  of  delivery for inspection and approval.  The customer is  responsible  for  the  return  delivery  costs.

Please  note  that  we  cannot  be  held  liable  for  any  errors  in  the  creation  of  the  artwork ;  review  your content  for  spelling  errors,  typo’s,  design  flaws  and  low  resolution graphics,  before  approving  your  order.

Please  Note: We  strongly  recommend  customers  to  review  their  order  and  confirmation  emails and  contact  a  service  representative  immediately  with  any  errors.

In  the  unlikely  event  that  a  reprint  is  not  suitable,  and  a  refund  is  requested,  please  contact  us stating  why  a  reprint  will  not  be  satisfactory. If a  refund  is  passed;

1. Refunds will  be  credited  to  the  original  purchaser's  method  of  payment.
2. On receipt of return,  we  will  process  the  refund  as  soon  as  possible.  We  estimate  refunds  will be  made by the provider  of  your  payment  method  within  3-7  working  days. Refunds are processed together with our payments as a batch payment.
3. Please retain  your  Shipping  consignment  note  until  you  have  received  your  refund.
4. Refunds will  be  paid  in  the  same  currency  as  purchase,  according  to  the  prevailing exchange  rate  on  the  day  your  bank  posts  the  transaction.
5. A proof of banking details and order number must be sent to accounts department for processing.

For more information regarding refunds, email [email protected]